The Platinum Award is based on a proprietary algorithm that considers an array of parameters and provides an output to compare airlines on a one-to-one basis as far as possible to ensure fairness, accuracy, and integrity. The new annual award is presented to an airline with outstanding performance considering the complexity of the airline’s operation, volume of flights, diversity of its network and other key operational factors.
Cirium awarded Delta Air Lines with the Platinum Award, recognizing the Atlanta-based carrier as the world’s best performing airline of the year for Operational Excellence. This technology, which can also be used by pilots, mechanics or flight attendants to close a flight or make sure everyone has boarded, has helped meet a goal of closing airplane doors three minutes before departure time for most flights.NEW YORK, England-( BUSINESS WIRE)-Cirium, the aviation analytics firm, today released its On-Time Performance Review 2021, the global standard for airline and airport operational performance. This reduces the likelihood of a flight attendant having to scramble up and down the aisle looking for space in an overhead bin for a bag, or rushing back to the gate to have it checked.ĭelta has also installed computers on the jet bridge, near the aircraft door, so agents can tag those bags that need to be gate-checked. The carrier has also looked for ways to speed up the boarding of passengers, a process that takes longer now as people carry more bags aboard.ĭelta agents often walk up and down the boarding ramp as passengers file by, offering to check carry-on bags that passengers will probably struggle to store. Pilot checklists have been modified to allow pilots to focus on the most critical ones just before flight. The airline has reviewed dozens of procedures since 2011, particularly those in the critical 30-45 minutes that precede each flight. Of those, 80 percent left at the scheduled time, 89 percent within five minutes of schedule, and 94 percent within 15 minutes. One day last week, 225 Delta flights had landed in Atlanta by noon, and 228 had taken off. If a flight is running late, controllers here can ask the pilot to speed up the flight to try to land on time depending on a host of variables: How many passengers will miss their connection? Can they be rebooked quickly? Is a gate available?Ī snapshot of on-time performance across the carrier’s domestic and global operations is displayed on giant screens. In the center, 270 people match aircrafts with crews, draw flight plans and review maintenance checks, and keep an eye on passengers who missed their connections and need to be rebooked. Even so, passengers still expect their flight to take off and land at the time printed on their ticket. Airlines often have to burn more fuel to try to make up for lost time, or make new arrangements for passengers who miss connections.Īirlines have long padded flight times to make up for congestion at airports or delays caused by air traffic controllers. Airplanes typically fly to several places every day, so any delayed flights, especially early in the day, can cascade through the system like falling dominoes and bedevil flight planners all day. Airlines now operate schedules that leave little wiggle room. There are also single events that throw off the airlines: statistics, for instance, will be skewed for October by Hurricane Sandy, which shut down air travel through much of the East Coast and caused more than 19,000 flight cancellations.Ĭarriers have strong incentives to get planes out on time. On-time statistics also vary widely by month, with the worst months in August and January, when summer storms, holiday travel or winter weather cause more disruptions.
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Government statistics, however, do not provide the full picture: smaller carriers, like ExpressJet and SkyWest Airlines, which operate regional flights for Delta, United and US Airways, generally have lower on-time performance than their partners. As a result, nearly 40 percent of American’s flights were late in September. The airline also canceled scores of flight after seats were improperly bolted on some of its planes. It delayed or canceled hundreds of flights in recent months after pilots called in sick or reported more mechanical problems. American Airlines, which is going through bankruptcy proceedings and has been dealing with contentious labor relations, has also performed poorly.
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